1. What is your terms of payment?
We accept kinds of payment ways .
Less than 800 USD, choose the PayPal for convenience .
More than 1000 USD, better choose bank transfer or on Alibaba .
More than 50000 USD ,we can choose L/C for your guarantee .
If any question about payment, pls contact us.
2. What is the Alibaba Trade Assurance ? Whether support?
This is a new service released by the Alibaba website in 2015, January. The clients confirm the order with seller and make the payment, the account of payment is guaranteed by Alibaba. Once not delivering the goods in time or other causes which will lead to unable to receive goods normally, Alibaba will make the full compensate of the payment. More information about Trade Assurance, pls look up http://tradeassurance.alibaba.com/bao/buyer_advertise.htm?tracelog=from_home_service
We are corporative business with Alibaba, and support the service of Trade Assurance.
If any questions about it, pls contact us immediately.
3. Do your products have quality certification? How long is the warranty time?
All of our EV charging products type 2 posses with CE, TUV certifications, J1772 products posses with UL certification. Generally speaking, the warranty time is 1 year.
4. How do you deliver your connectors ? How long will it take?
We have various ways of shipment for customers to choose, DHL, TNT, UPS, Air freight, Ocean freight. usually we will choose by air ,becasue it is fast and not expensive ,but if quantity is large ,we can choose by sea ,becasue it is more cheaper than air .the express need 3 -6 day ,by sea need 25- 35days based on country different .
But pls note that this is just the time of transportation, the producing time of products will be varied from 3days to 10 days due to the quantity of order, the level of business in production line.
5. Can we require you to print our trademark into your products? Do the color of plug and cable can be customized made according to our requirements?
We support OEM production, but the order quantity must be more than 100pcs.
The color of plug and cable can be customized made any colors on the basis of your requirements, the order quantity must be more than 200pcs.
6. We need to connect the industry plug to J1772 plug with cable, however, we don’t find the similar products in your website.
The products displayed in our website are mainstream products, we can connect any two kinds of plug, but some of which need certain quantity to be customized connection. If more detailed requirements, pls contact us.
7. How is your product quality? In case of problem occurs, what should I do?
Firstly, our factory have specialized EV charging for 10 years , we have the professional engineer team in this field. Moreover, our products have to pass strict inspections and repeated tests before they go out, rate of fine variety is 99.98%. If it is the quality which will lead to the failure in use, we will take place the new one for free.